<div id="return-exchange-policy" style="max-width: 900px; margin: 40px auto; font-family: 'Segoe UI', Arial, sans-serif; color: #222; background: #fff; padding: 30px; border-radius: 12px; box-shadow: 0 2px 10px rgba(0,0,0,0.1); line-height: 1.7;">

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  <h1 style="text-align: center; font-size: 32px; color: #004a8f; margin-bottom: 20px; letter-spacing: 1px; text-transform: uppercase;">Return & Exchange Policy</h1>

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    <p style="font-size: 14px; color: #666; margin-top: 8px;"><strong>Created:</strong> 25 Sep 2025</p>
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  <p>At ZAKH, we strive to ensure a seamless shopping experience. Our Return & Exchange Policy complies with <strong>The Consumer Protection Act, 2019</strong>, <strong>E-commerce Rules, 2020</strong>, and all applicable Indian laws.</p>

  <p style="background: #e8f4fc; padding: 10px 15px; border-left: 4px solid #0077b6; border-radius: 6px;"><strong>Important Note:</strong> Some products may have return policies different from what’s listed below. In such cases, the product page policy takes precedence.</p>

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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">General Terms & Conditions</h3>

    <h4 style="font-size: 17px; margin-top: 12px;">1. Timeline for Returns & Exchanges</h4>
    <p>You must file a return or exchange request within <strong>7 days</strong> of receiving your order.</p>

    <h4 style="font-size: 17px; margin-top: 15px;">2. Returns</h4>
    <ul style="margin-left: 20px;">
      <li>Eligible orders can be returned</li>
      <li>Refund to source or bank account provided in case of COD</li>
    </ul>

    <h4 style="font-size: 17px; margin-top: 15px;">3. Replacement / Exchange</h4>
    <ul style="margin-left: 20px;">
      <li>You may request a replacement or exchange for eligible orders</li>
      <li>If the replacement product is unavailable, the order stands cancelled</li>
    </ul>

    <h4 style="font-size: 17px; margin-top: 15px;">4. Cancellation of Orders</h4>
    <ul style="margin-left: 20px;">
      <li>Prepaid orders cancelled before dispatch will be refunded to the original payment source within 30 days, as per RBI Refund & Chargeback Regulations</li>
      <li><strong>Prepaid Returns:</strong> The entire amount will be refunded back to your original payment mode</li>
      <li><strong>Cash On Delivery:</strong> The refund will be initiated to the bank account provided by you at the time of raising the request</li>
    </ul>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">Important Information on Returns</h3>

    <h4 style="font-size: 17px; margin-top: 12px;">1. Free Pick-Up Service for Returns</h4>
    <p>Our preferred method is free pick-up, available in select pin codes.</p>

    <h4 style="font-size: 17px; margin-top: 15px;">2. Pick-Up Attempt & Self-Shipping</h4>
    <ul style="margin-left: 20px;">
      <li>We make a maximum of two pick-up attempts</li>
      <li>If both fail, you must self-ship the product to us</li>
      <li>We’ll reimburse up to ₹100 to the source account for your shipping cost</li>
    </ul>

    <h4 style="font-size: 17px; margin-top: 15px;">3. Return Eligibility Criteria</h4>
    <ul style="margin-left: 20px;">
      <li>Item must be unused, unwashed, with all original tags, stickers, and packaging intact</li>
      <li>Failure to comply may result in rejection of the return request</li>
    </ul>

    <h4 style="font-size: 17px; margin-top: 15px;">4. Quality Check</h4>
    <ul style="margin-left: 20px;">
      <li>ZAKH refunds only after returned products pass a quality check at our warehouse</li>
      <li>Processing takes 6–8 working days after the product is received</li>
    </ul>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">Compliance with Indian Consumer Laws</h3>
    <ul style="margin-left: 20px;">
      <li><strong>Consumer Protection Act, 2019</strong> – Transparency in return policies</li>
      <li><strong>E-Commerce Rules, 2020</strong> – Defines seller obligations and consumer rights</li>
      <li><strong>Legal Metrology Act, 2009</strong> – Accurate product descriptions and conditions</li>
      <li><strong>RBI Guidelines on Refunds</strong> – Regulates refund timelines for prepaid orders</li>
    </ul>
    <p><em>We strictly follow Indian law to protect your consumer rights and ensure fair trade.</em></p>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">Contact for Return Queries</h3>
    <p>If you have any return-related concerns, reach out to us:</p>
    <p><strong>Email:</strong> <a href="mailto:contact@zakh.in" style="color: #0077b6; text-decoration: none;">contact@zakh.in</a></p>
    <div style="background: #f7f9fb; padding: 15px; border-radius: 8px; border-left: 4px solid #0077b6;">
      <p style="margin: 0;"><strong>ZAKH e-COMMERCE PRIVATE LIMITED</strong><br>
      LIG FLAT NO 3, G/F, PH II, SEC 18B, DWARKA, NSIT DWARKA, SOUTH WEST DELHI<br>
      DELHI, INDIA, 110078</p>
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    <p style="margin-top: 10px;"><em>We aim to keep your return experience hassle-free while protecting your consumer rights.</em></p>
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