<div id="privacy-policy" style="max-width: 900px; margin: 40px auto; font-family: 'Segoe UI', Arial, sans-serif; color: #222; background: #fff; padding: 30px; border-radius: 12px; box-shadow: 0 2px 10px rgba(0,0,0,0.1); line-height: 1.7;">
  
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  <h1 style="text-align: center; font-size: 32px; color: #004a8f; margin-bottom: 20px; letter-spacing: 1px; text-transform: uppercase;">Privacy Policy</h1>
  
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    <h2 style="font-size: 24px; color: #0077b6; margin: 0;">Your Trust. Our Commitment.</h2>
    <p style="font-size: 14px; color: #666; margin-top: 8px;"><strong>Created:</strong> 25 Sep 2025</p>
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  <p>At ZAKH, your privacy and security are a top priority. This Privacy Policy outlines how we collect, use, protect, and share your personal information in line with Indian data protection laws. By using our website, you agree to the terms of this policy.</p>
  
  <p style="background: #e8f4fc; padding: 10px 15px; border-left: 4px solid #0077b6; border-radius: 6px;"><strong>Compliance Note:</strong> This policy is fully compliant with the Digital Personal Data Protection Act (DPDP Act, 2023), Information Technology (IT) Act, 2000, SPDI Rules, 2011, and applicable e-commerce regulations in India.</p>

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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">1. What Data Do We Collect?</h3>

    <h4 style="font-size: 17px; margin-top: 12px;">Information You Provide Voluntarily</h4>
    <ul style="margin-left: 20px;">
      <li>Personal details such as name, email, phone number, billing and shipping address</li>
      <li>Payment details processed securely through PayGlocal or other gateways (we do not store card information)</li>
      <li>Order history and communication preferences</li>
    </ul>

    <h4 style="font-size: 17px; margin-top: 15px;">Information Collected Automatically</h4>
    <ul style="margin-left: 20px;">
      <li>Device and IP address for fraud detection and security</li>
      <li>Browsing behaviour to improve website experience</li>
      <li>Cookies and analytics for personalisation</li>
    </ul>
    <p><em>We do not collect Aadhaar, PAN, biometric, or other sensitive personal data.</em></p>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">2. How Do We Use Your Information?</h3>
    <ul style="margin-left: 20px;">
      <li>To process orders, payments, and deliveries</li>
      <li>To improve your shopping experience and provide customer support</li>
      <li>To send updates, offers, and promotions if you have opted in</li>
      <li>To ensure fraud prevention, legal compliance, and data security</li>
    </ul>
    <p style="color: #0077b6;"><strong>We do not sell or misuse your data for third-party advertising.</strong></p>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">3. Who Do We Share Your Data With?</h3>
    <p>We only share essential data with trusted third parties involved in core business operations:</p>
    <ul style="margin-left: 20px;">
      <li>Payment providers such as PayGlocal for secure transactions</li>
      <li>Logistics partners for order fulfilment and delivery updates</li>
      <li>Marketing and analytics platforms only if you have opted in</li>
      <li>Government or legal authorities if required by law</li>
    </ul>
    <p><em>All partners adhere to strict data security protocols.</em></p>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">4. How Do We Protect Your Data?</h3>
    <ul style="margin-left: 20px;">
      <li>SSL encryption for safe transactions and data privacy</li>
      <li>Secure servers and firewalls to prevent unauthorised access</li>
      <li>PCI-DSS compliance for all payment transactions</li>
    </ul>
    <p><em>While we use robust security measures, no system is completely immune. Please safeguard your account credentials.</em></p>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">5. Your Rights Under Indian Law</h3>
    <p>Under the DPDP Act, 2023, you have the right to:</p>
    <ul style="margin-left: 20px;">
      <li>Access the personal data stored with us</li>
      <li>Request corrections or deletion of your information</li>
      <li>Withdraw consent for promotional messages at any time</li>
    </ul>
    <p>To exercise these rights, email us at <a href="mailto:contact@zakh.in" style="color: #0077b6; text-decoration: none;">contact@zakh.in</a></p>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">6. Cookies and Tracking Technologies</h3>
    <ul style="margin-left: 20px;">
      <li>We use cookies and tracking tools to improve website speed and functionality</li>
      <li>They help store cart details and browsing preferences</li>
      <li>They enable tailored recommendations</li>
    </ul>
    <p>You can disable cookies via your browser, though it may impact your experience on the site.</p>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">7. Data Retention Policy</h3>
    <ul style="margin-left: 20px;">
      <li>We retain data only as long as necessary for business or legal purposes</li>
      <li>Order records are kept for tax, accounting, and compliance reasons</li>
      <li>If you request deletion, we will erase your data unless legally required to retain it</li>
    </ul>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">8. Grievance Redressal and Contact Details</h3>
    <p>If you have concerns about your privacy or wish to file a complaint, contact our Grievance Officer:</p>
    <p><strong>Email:</strong> <a href="mailto:contact@zakh.in" style="color: #0077b6; text-decoration: none;">contact@zakh.in</a></p>
    <div style="background: #f7f9fb; padding: 15px; border-radius: 8px; border-left: 4px solid #0077b6;">
      <p style="margin: 0;"><strong>Grievance Officer</strong><br>
      ZAKH e-COMMERCE PRIVATE LIMITED<br>
      LIG FLAT NO 3, G/F, PH II, SEC 18B, DWARKA, NSIT DWARKA, SOUTH WEST DELHI<br>
      DELHI, INDIA, 110078</p>
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    <p style="margin-top: 10px;"><em>We take your privacy seriously. Your data is safe with us.</em></p>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">9. Changes to This Privacy Policy</h3>
    <ul style="margin-left: 20px;">
      <li>We may update this policy as laws evolve or business processes change</li>
      <li>Significant changes will be communicated through email or via our website</li>
    </ul>
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