<div id="terms-conditions" style="max-width: 900px; margin: 40px auto; font-family: 'Segoe UI', Arial, sans-serif; color: #222; background: #fff; padding: 30px; border-radius: 12px; box-shadow: 0 2px 10px rgba(0,0,0,0.1); line-height: 1.7;">
  
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  <h1 style="text-align: center; font-size: 32px; color: #004a8f; margin-bottom: 20px; letter-spacing: 1px; text-transform: uppercase;">Terms of Service</h1>
  
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  <div style="text-align: center; border-bottom: 2px solid #0077b6; padding-bottom: 10px; margin-bottom: 25px;">
    <h2 style="font-size: 24px; color: #0077b6; margin: 0;">Your Rights. Our Responsibility.</h2>
    <p style="font-size: 14px; color: #666; margin-top: 8px;"><strong>Created:</strong> 25 Sep 2025</p>
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  <p>Welcome to <strong>ZAKH!</strong> By using our website or purchasing from us, you agree to these Terms of Service. If you do not agree, please refrain from using our services.</p>
  
  <p style="background: #e8f4fc; padding: 10px 15px; border-left: 4px solid #0077b6; border-radius: 6px;"><strong>Compliance Note:</strong> These terms are fully compliant with the Consumer Protection Act, 2019, IT Act, 2000, E-Commerce Rules, 2020, and Indian Contract Act, 1872.</p>

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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">Legal Compliance</h3>
    <ul style="margin-left: 20px;">
      <li>Consumer Protection Act, 2019 – Fair e-commerce practices and consumer rights</li>
      <li>IT Act, 2000 – Online security and data protection</li>
      <li>E-Commerce Rules, 2020 – Seller obligations and transparency</li>
      <li>Indian Contract Act, 1872 – Legal validity of digital transactions</li>
    </ul>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">1. Store Policies</h3>
    <ul style="margin-left: 20px;">
      <li>Shipping Policy – Delivery timelines and tracking</li>
      <li>Return and Exchange Policy – Returns, replacements, and refunds</li>
      <li>Cancellation Policy – Covered in Section 5</li>
    </ul>
    <p>These policies ensure transparency and fairness in all transactions.</p>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">2. Accuracy of Information</h3>
    <ul style="margin-left: 20px;">
      <li>We strive for accuracy, but details like pricing and availability may change or contain errors.</li>
      <li>Information may be updated without notice.</li>
      <li>You are responsible for reviewing updates before making decisions.</li>
    </ul>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">3. Products & Pricing</h3>
    <ul style="margin-left: 20px;">
      <li>Prices may change at any time without notice.</li>
      <li>Some products may be exclusive and limited in availability.</li>
      <li>We reserve the right to limit sales by location or stock, modify or discontinue products at any time.</li>
      <li>Product colours may vary slightly due to screen settings.</li>
    </ul>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">4. Ordering & Payments</h3>
    <ul style="margin-left: 20px;">
      <li>We accept UPI, Credit/Debit Cards, Net Banking, and COD options.</li>
      <li>Transactions are securely processed (PCI-DSS compliant).</li>
      <li>We do not store card details.</li>
      <li>Refund timelines follow RBI chargeback guidelines.</li>
    </ul>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">5. Cancellations</h3>
    
    <h4 style="font-size: 17px; margin-top: 12px;">If You Cancel an Order</h4>
    <ul style="margin-left: 20px;">
      <li>Prepaid orders can be cancelled within 24 hours or before dispatch for a full refund.</li>
      <li>Refunds are processed within 30 days.</li>
    </ul>
    
    <h4 style="font-size: 17px; margin-top: 15px;">If We Cancel an Order</h4>
    <ul style="margin-left: 20px;">
      <li>Orders may be cancelled due to pricing errors, stock issues, or fraud alerts.</li>
      <li>You'll be notified via email or phone if this occurs.</li>
    </ul>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">6. Returns, Exchanges & Refunds</h3>
    <ul style="margin-left: 20px;">
      <li>Returns or exchanges allowed within 7 days of delivery.</li>
      <li>Refunds are processed to the original payment source.</li>
      <li>Non-returnable items will be mentioned on the product page.</li>
    </ul>
    <p><em>See our Return and Exchange Policy for details.</em></p>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">7. Delivery & Shipping</h3>
    <ul style="margin-left: 20px;">
      <li>We ship across India with estimated timelines by location.</li>
      <li>Tracking details are sent via email, SMS, or WhatsApp.</li>
      <li>Delays due to external factors are outside our control.</li>
    </ul>
    <p><em>See our Shipping Policy for details.</em></p>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">8. Third-Party Services & External Links</h3>
    <ul style="margin-left: 20px;">
      <li>We may use third parties for payments, logistics, and analytics.</li>
      <li>External links may take you to sites not under our control.</li>
      <li>We are not responsible for the privacy or content of third-party sites.</li>
    </ul>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">9. User Conduct & Comments</h3>
    <ul style="margin-left: 20px;">
      <li>You may submit feedback and reviews, but they must not contain offensive or false content.</li>
      <li>We reserve the right to remove or edit any content that violates our guidelines.</li>
      <li>Harmful, obscene, or unauthorized uploads are strictly prohibited.</li>
    </ul>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">10. Prohibited Activities</h3>
    <p>Violations may result in immediate account suspension:</p>
    <ul style="margin-left: 20px;">
      <li>Fraud, hacking, spreading malware</li>
      <li>Defamation, obscenity, or abusive content</li>
      <li>Violation of intellectual property rights</li>
    </ul>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">11. Limitation of Liability</h3>
    <ul style="margin-left: 20px;">
      <li>No guarantee of uninterrupted service.</li>
      <li>We are not liable for indirect or consequential losses.</li>
      <li>Maximum liability is limited to the amount paid by you.</li>
    </ul>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">12. Governing Law & Dispute Resolution</h3>
    <ul style="margin-left: 20px;">
      <li>These terms follow Indian law.</li>
      <li>Jurisdiction is Delhi.</li>
      <li>We encourage amicable resolution before legal steps.</li>
    </ul>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">13. Indemnification</h3>
    <ul style="margin-left: 20px;">
      <li>You agree to indemnify us for your violation of these terms, improper use of the website, or any legal issues caused by your actions.</li>
    </ul>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">14. Changes to These Terms</h3>
    <ul style="margin-left: 20px;">
      <li>We may update these terms at any time.</li>
      <li>Changes will be posted on the website or notified by email.</li>
      <li>Continued use indicates your acceptance of changes.</li>
    </ul>
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    <h3 style="color: #0077b6; font-size: 20px; border-bottom: 1px solid #ddd; padding-bottom: 6px;">15. Contact Information</h3>
    <p>If you have questions about these terms, please reach out to us:</p>
    <p><strong>Email:</strong> <a href="mailto:contact@zakh.in" style="color: #0077b6; text-decoration: none;">contact@zakh.in</a></p>
    <div style="background: #f7f9fb; padding: 15px; border-radius: 8px; border-left: 4px solid #0077b6;">
      <p style="margin: 0;"><strong>Grievance Officer</strong><br>
      ZAKH e-COMMERCE PRIVATE LIMITED<br>
      LIG FLAT NO 3, G/F, PH II, SEC 18B, DWARKA, NSIT DWARKA, SOUTH WEST DELHI<br>
      DELHI, INDIA, 110078</p>
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    <p style="margin-top: 10px;"><em>We're committed to a secure and seamless shopping experience.</em></p>
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