❌ Order Cancelled!

We're sorry to inform you that your order has been cancelled, {{ $order->address->receiver_name ?? 'Valued Customer' }}!

Hi {{ $order->address->receiver_name ?? 'Valued Customer' }},

We regret to inform you that we had to cancel your order due to unforeseen circumstances. We sincerely apologize for any inconvenience this may cause and are committed to making this right.

@php $paymentStatus = strtolower($order->payment_status ?? 'pending'); $isPaid = in_array($paymentStatus, ['paid', 'completed', 'success', 'refunded']); @endphp @if ($isPaid)

💳 Payment & Refund Status

Payment Status: {{ ucfirst($paymentStatus) }}
{{-- Refund Status: Processing
--}} Refund Amount: ₹{{ number_format($order->total_price ?? 0, 2) }}
Refund Timeline: 5-7 Business Days
Refund Method: Original payment method ({{ $order->payment_method ?? 'PayGlocal' }})

@else

💳 Payment Status

Payment Status: {{ ucfirst($paymentStatus) }}
Good News: Since payment wasn't completed, no charges were made to your account
Amount: ₹{{ number_format($order->total_price ?? 0, 2) }} (Not charged)

@endif

ℹ️ Cancellation Details

Order ID: #{{ $order->cart_id ?? ($order->order_id ?? 'N/A') }}
Cancellation Date: {{ $order->cancelled_at ?? now()->format('F j, Y \a\t g:i A') }}
Reason: {{ $order->cancellation_reason ?? 'Administrative Decision' }}
Cancelled By: Admin

Order #{{ $order->cart_id ?? ($order->order_id ?? 'N/A') }}

CANCELLED

Customer Name:	{{ $order->address->receiver_name ?? 'N/A' }}
Contact:	{{ $order->address->receiver_phone ?? 'N/A' }} @if (isset($order->address->user_phone) && $order->address->user_phone != $order->address->receiver_phone) , {{ $order->address->user_phone }} @endif
Order Date:	{{ $order->order_date ? \Carbon\Carbon::parse($order->order_date)->format('F j, Y') : 'N/A' }}
Cancellation Date:	{{ $order->cancelled_at ?? now()->format('F j, Y') }}
Payment Method:	{{ $order->payment_method ?? 'PayGlocal' }}
Payment Status:	@if ($isPaid) {{ strtoupper($paymentStatus) }} @else {{ strtoupper($paymentStatus) }} @endif

@if ($order->orderItems && $order->orderItems->isNotEmpty()) @foreach ($order->orderItems as $item) @php $mrp = $item->variation->mrp ?? 0; $price = $item->variation->price ?? 0; $quantity = $item->quantity ?? 1; $percentOff = $mrp > 0 && $price > 0 ? round((($mrp - $price) / $mrp) * 100) : 0; @endphp @endforeach @else @endif

Product	Qty	Price
{{ $item->product_name ?? 'Product Name' }} @if (isset($item->variation->variation_attributes) && $item->variation->variation_attributes->isNotEmpty()) @php $attributes = $item->variation->variation_attributes ->map(function ($attribute) { return ($attribute->attribute->attribute->name ?? 'Attribute') . ': ' . ($attribute->attribute->name ?? 'Value'); }) ->implode(', '); @endphp {{ $attributes }} @endif CANCELLED	{{ $quantity }}	@if ($percentOff > 0) {{ $percentOff }}% off MRP ₹{{ number_format($mrp, 2) }} @endif ₹{{ number_format($price, 2) }}
No items found

💰 {{ $isPaid ? 'Refund Summary' : 'Order Summary' }}

@if (isset($order->paid_by_wallet) && $order->paid_by_wallet > 0) @endif @if (isset($order->coupon_discount) && $order->coupon_discount > 0) @endif

Products Price:	₹{{ number_format(($order->price_without_delivery ?? 0) + ($order->coupon_discount ?? 0), 2) }}
Delivery Charge:	+₹{{ number_format($order->delivery_charge ?? 0, 2) }}
Paid By Wallet:	-₹{{ number_format($order->paid_by_wallet, 2) }}
Coupon Discount:	-₹{{ number_format($order->coupon_discount, 2) }}
@if ($isPaid) 💳 Refund Amount: @else Total (Not Charged): @endif	@if ($isPaid) ₹{{ number_format($order->total_price ?? 0, 2) }} @else ₹{{ number_format($order->total_price ?? 0, 2) }} @endif

@if (isset($order->address))

📧 Billing Address

{{ $order->address->type ?? 'Address' }}:
{{ $order->address->house_no ?? '' }}, {{ $order->address->society ?? '' }}
@if (isset($order->address->landmark) && $order->address->landmark) {{ $order->address->landmark }}
@endif {{ $order->address->city ?? '' }}, {{ $order->address->state ?? '' }}
{{ $order->address->pincode ?? '' }}

@endif

🔄 What Happens Next?

@if ($isPaid) • Your refund is being processed and will appear in your original payment method
• Refund Timeline: 5-7 business days
{{-- • You'll receive a separate email confirmation once the refund is completed
--}} • The refund will be credited to your {{ $order->payment_method ?? 'original payment method' }}
@else • Since payment wasn't processed, no charges were made to your account
• No refund is required as no money was deducted
@endif • We sincerely apologize for the inconvenience caused
• You can place a new order anytime on our website
• Our customer support team is available to assist you with any questions

We Sincerely Apologize!

We value your business and hope to serve you better in the future. Please contact us if you have any questions about {{ $isPaid ? 'your refund or' : '' }} the cancellation.

ZAKH