Minaions Platform User Guide

📊 Platform Overview

What is Minaions?

Minaions is India's leading Agentic AI-based Software-as-a-Service (SaaS) platform designed for end-to-end government tender automation. The platform is specifically built for corporate tendering teams, consultants, and bid agencies to streamline the entire tendering lifecycle.

Core Value Proposition

How Minaions Differs from Traditional Tender Portals

Traditional portals only notify about available tenders. Minaions provides:

• Complete eligibility checks
• Document analysis and preparation
• Bid preparation assistance
• Post-submission support
• Ongoing guidance throughout the bidding process

🚀 Core Services & Features

Main Capabilities

1. Tender Discovery

• Automatically scans and shortlists tenders from GeM and CPP portals
• Matches tenders to company profile and experience
• Supports manual tender uploads from external sources

2. Eligibility & Risk Checking

• AI analyzes RFPs to identify gaps and compliance risks within minutes
• Supports multiple document formats
• Identifies compliance requirements
• Flags potential risks

3. Proposal Creation & Document Automation

• Auto-generates technical and financial proposals using templates
• Document editing capabilities
• Creates multiple document types in valid bid format
• Compiles and indexes documents into single files
• Provides compressed files in compliant formats

4. Query Management

• Handles department clarifications
• Automates Earnest Money Deposit (EMD) refund tracking
• Manages query responses

5. EMD (Earnest Money Deposit) Management

• Tracks required EMDs for each tender
• Reminds of due dates
• Helps generate or attach required bank guarantees
• Flags EMD waivers or relaxations

6. Language Support

• Works with Indian regional languages: Kannada, Tamil, Bengali, Marathi, and more
• Includes OCR for scanned documents
• Handles multilingual RFPs

Industry Coverage

Minaions is trained to handle tenders across all major sectors:

👤 User Onboarding & Account Management

Account Creation Process

Step-by-Step Registration

Dashboard Overview

Key Metrics Displayed

• Total Analysis: Number of tenders analyzed
• Discovered Tenders: New tenders available
• Eligible Tenders: Tenders matching company profile
• Generated Documents: Bid documents created

Alert Types

• Low Credit Alert: Notifies when analysis credits are running low
• No Active Plan Alert: Reminds to purchase subscription plan

Account Security

🏢 Company Profile Management

Why Company Profiles Matter

Company profiles are essential for:

• Accurate tender analysis
• AI learning about company offerings
• Determining eligibility
• Generating appropriate bid documents
• Better tender matching

Creating Your Company Profile

Required Information

• Company Name
• Registration Number
• Address and Location
• Contact Information

• Industry/Sector
• Years in Business
• Service Areas
• Certifications and Licenses

• Relevant certificates (ISO, Quality certifications)
• Past work experience documents
• Financial documents
• References from previous projects

Creation Steps

1. Click My Companies in sidebar
2. Click Create New Company button
3. Fill in all company details
4. Upload required documents
5. Click Save to create profile

Managing Multiple Companies

• Create and manage multiple company profiles
• Set one as default for quick analysis
• Switch between companies when analyzing tenders
• Each company has own document and certification set

Product Catalogue Support

🔍 Tender Discovery & Management

Tender Sources

• GeM: Government e-Marketplace
• CPP: Central Public Procurement Portal
• State Portals: State-level e-Tender portals
• Manual Uploads: External sources

Browsing Available Tenders

Tender List View

1. Click All Tenders in sidebar
2. View list showing:
   • Tender Title
   • Bid Number
   • Closing Date
   • Location
   • Status (Active/Inactive)

Searching Tenders

• Type keywords (e.g., "IT Services", "Construction")
• List filters in real-time
• Results update automatically

Filtering Tenders

Filter by Status

• Active: Tenders currently open for bidding
• Inactive: Closed tenders
• Manual: Tenders uploaded manually

Filter by Location

• Select specific states or regions
• View tenders relevant to service areas

Filter by Date

• Use date range picker
• Filter by posting date or closing date

Manual Tender Upload

Upload Process

1. Go to All Tenders
2. Click Upload Manual Tender button
3. Fill in tender details:
   • Tender Title
   • Bid Number
   • Closing Date
   • Organization Name
   • Location
4. Upload tender document (PDF format)
5. Click Submit

Government e-Marketplace (GeM)

GeM Bid Types Supported

• Custom Bid: Unique specifications not in standard categories
• Service Bid: For service offerings
• RA (Reverse Auction): Competitive bidding format

📝 RFP Analysis & Document Generation

Starting RFP Analysis

Step 1: Select a Tender

1. Go to All Tenders
2. Click on tender to analyze
3. Click Analyze Tender or Generate RFP button

Step 2: Select Company

1. Choose company profile for analysis
2. Default company pre-selected
3. Click Continue

Step 3: Analysis Processing

• System begins analyzing tender document
• Progress indicator displayed
• Typical duration: 2-5 minutes
• System extracts:
  • Required documents
  • Eligibility criteria
  • Technical specifications
  • Financial requirements
  • Compliance requirements

Understanding Analysis Results

Eligibility Status Indicators

• ✅ Eligible: Company meets all requirements
• ⚠️ Partially Eligible: Some requirements need attention
• ❌ Not Eligible: Critical requirements not met

Color-Coded Matching System

• 🟢 Green: Requirement met
• 🟡 Yellow: Partially met or needs verification
• 🔴 Red: Requirement not met

Generating Bid Documents

Step 1: Review Requirements

1. Review all identified requirements
2. Check which requirements company meets
3. Note any gaps to address

Step 2: Select Documents

Suggested documents typically include:

• Technical Proposal
• Financial Proposal
• Compliance Certificate
• Company Profile
• Experience Certificates

Step 3: Document Generation

1. Click Generate Documents
2. System creates documents using:
   • Tender requirements
   • Company profile information
   • Industry-standard templates
3. Duration: 1-3 minutes per document

Step 4: Review & Edit Documents

1. Preview each generated document
2. Click Edit to customize
3. Use built-in editor to modify content
4. Click Save after changes

Step 5: Download Documents

1. Review all documents for accuracy
2. Click Download to get PDF versions
3. Can download individual or all documents

💰 Pricing & Credits System

Pricing Model

Credit Types

Analysis Credits

Purpose: Used for AI-powered document analysis and eligibility assessment

Sources:

1. Included Analysis Credits (in subscription plan)
2. Topped-Up Analysis Credits (purchased separately)
3. Free Analysis Credits (from promotional offerings)

Tender Processing Credits

Purpose: Used for processing, generating, assembling tender documents

Credit Consumption Rules

Usage Priority System

When multiple credit types available, consumed in this order:

1. Free Analysis Credits (first)
2. Included Analysis Credits (second)
3. Topped-Up Analysis Credits (last)

Refund Policy

💳 Payment & Billing

Payment Processing

General Payment Terms

1. All payments processed through secure third-party gateways
2. Payment required before package activation
3. All prices listed in Indian Rupees
4. Prices exclusive of applicable taxes
5. Clients responsible for GST and other levies
6. Tax invoices available upon request

Purchasing Plans

Step-by-Step Process

🔒 Data Security & Privacy

Data Storage & Security

Infrastructure

Access Controls

• Strict role-based access controls
• Multi-factor authentication required
• Access limited to authorized personnel only

User Rights

Data Access & Control Rights

Registered users have the right to:

• View stored documents
• Download stored documents
• Request correction of incorrect information
• Delete account and permanently remove uploaded content
• Request copy of data stored with Minaions

⚖️ Legal & Terms of Service

Agreement Governance

Legal Binding

• Terms and Conditions constitute legally binding agreement
• Between user and Minaions Private Limited
• Effective as of registration date on Platform
• By using Platform, user acknowledges understanding and agreement

Prohibited Uses

Unlawful Activities

Clients agree NOT to use Platform for:

• Any unlawful purpose
• Anything that damages, disables, or overburdens Platform
• Anything that interferes with others' use

Bid Success Disclaimer

Dispute Resolution

• Both parties attempt to resolve through arbitration first
• If unresolved, jurisdiction = courts of Gurgaon, Haryana, India

Governing Law

• Terms governed by and construed under Laws of India
• Exclusive jurisdiction = courts located in Gurugram, Haryana

🆘 Support & Troubleshooting

Creating Support Tickets

Support Ticket Process

1. Click Help in sidebar
2. Click Create Support Ticket or Contact Support
3. Fill in ticket form:
   • Subject: Brief description of issue
   • Category: Type of issue (Technical, Billing, etc.)
   • Priority: Urgent, High, Medium, Low
   • Description: Detailed explanation
4. Attach screenshots if relevant
5. Click Submit Ticket

Common Issues & Solutions

⚙️ Technical Specifications

AI Agents Used

Specialized AI Agents

The platform employs multiple specialized AI agents:

• Outreacher: Tender discovery and outreach
• Eligibility Checker: Eligibility assessment and verification
• Risk Analyzer: Risk identification and analysis
• Document Writer: Document generation and drafting
• PDF Editor: PDF document manipulation and editing
• Fraud Detector: Fraud detection and verification

Cloud Infrastructure

Performance Metrics

Analysis Speed

• Standard tenders: 2-5 minutes
• Complex/large documents: up to 10 minutes
• Document generation: 1-3 minutes per document

❓ Frequently Asked Questions

Credit & Usage Questions

Document & Submission Questions

Account & Data Questions

Payment & Billing Questions

📚 Glossary of Terms

Business & Tender Terms

Platform & System Terms

📞 Contact & Support Information